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All pricing subject to change. For all prices, products and offers, NCIX.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Promotional offers from NCIX.com are subject to availability and are available only while supplies last. No rain checks will be issued on promotional items and offers.
While NCIX.com uses all reasonable efforts to include accurate and up-to-date information on the Site, NCIX.com makes no warranties or representations as to the Site's accuracy. NCIX.com assumes no liability or responsibility for any errors or omissions in the content on the Site.
NCIX.com warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM packages, and for thirty (30) days for RETAIL packages, from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. Defective returns and warranty service will be replaced, exchanged or repaired at NCIX.com's sole discretion, and based on vendor's policy.
NON-DEFECTIVE merchandise returns may be accepted on some items ONLY within 15 days of the Invoice date, at NCIX.com's discretion. All NON-DEFECTIVE returns are subject to a 15% restocking fee. No refunds will be issued for blank media, digital cameras (and accessories), opened software, printers, printer supplies, paper, projectors (and accessories), appliances, handhelds, PDAs, notebook computers, special order computers and special order items.
Defective software, video games or DVDs will be replaced by the SAME title and format ONLY (and subject to current availability) within 30 days of the Invoice date. Software, video games and DVDs may be returned within 30 days only if the item is UNOPENED (with shrink wrap still intact) at the sole discretion of NCIX.com.
NCIX.com does NOT apply a surcharge to credit card orders. Please read our RMA & warranty policy and terms & conditions for more information. If you have any questions regarding our sales and warranty policies, please send us a message -- we'll be glad to answer any of your questions.
For Notebooks and Desktops:
1-800-847-4096 or 1-800-387-5757 24 hours a day, 7 days a weekPlease have your Service Tag ready when calling
To get the best results from your call:If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform the diagnostic tests using the Dell Diagnostics Diskette provided with your system. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.
Talking to the Support Representative:Explain your problem to the Support Representative. Be prepared to provide the following information:
-Your system's Service Tag Number-The names and versions of installed operating systems (the operating system that was running when the problem occurred)-Peripherals being used-Any error message and/or beep codes received and when they occurred-What you were doing when the problem occurred-What steps you have taken to resolve the problem, including the results from the diagnostic tests
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